Refund policy

Returns will be accepted on any faulty merchandise returned to our store or online within 14 days for a full refund.

PLEASE NOTE:  due to health regulations, EARRINGS CAN ONLY BE RETURNED IF FAULTY.

Process

• Contact us on 08 9754 2885 or email sales@elysiumewellers.com.au
   to initiate a return. You must provide your order number, contact details and reason for return.
• Items should be returned in their original product packaging, unworn as new condition,  with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). You should Include a copy of your shipping confirmation email or order confirmation email in the package.
• Please arrange return delivery of the goods to:

              Elysium Jewellers
              Shop 20/ 55 Prince, Fig Tree Lane 
              BUSSELTON  WA  6280

•  Note all shipping return charges must be pre-paid and we will not accept COD deliveries. You must also arrange insurance for the return of the goods to us.
• All returns are subject to inspection by us before a refund is processed. If we agree to refund you then we will refund you in the same way that you originally paid for your order.  We will also pay for the cost of return shipping costs (if applicable) if the return is the result of our error or the item is damaged or defective at the time of purchase.
• Items purchased online can be returned to us at our store. Please ensure that you take a printed copy of your online tax invoice/ order fulfilment email to confirm your purchase details.

Change of Mind

Goods are eligible for our change of mind policy, provided they are in “as new condition” and are accompanied by proof of purchase and in the original packaging. ‘As new condition” means the item must not have been worn and be in pristine condition with no damage, scratches, or signs of wear (consideration of these factors is at our discretion). Under these circumstances, you will be issued a Store Credit.

Special orders and pieces of jewellery hand-made to customer specification are ineligible for the Change of Mind Policy.

Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantee Act, and therefore a repair, replacement or refund it is at the discretion of the store. 

Consent

By using this website you are agreeing to the terms of this returns policy (as amended from time to time).